Terms And Condition

MyLifyt, address 1 Pilot Walk, London, SE10 0UN

These Terms shall be incorporated in and kind a part of all Contracts for the supply of the Services. Bookings are often created through our web site, by phone, Chat, Online, and Email. The medium by that you’re ready to build a Booking represent asking to treat and your Booking constitutes a proposal to Contract for Services (to MyLifyt, the relevant Driver or the Fulfilment Partner, as applicable) that MyLifyt, the relevant Driver or the Fulfilment Partner (as applicable) will settle for (thereby making a wrongfully binding Contract incorporating these Terms):

By accepting these Terms, you’re conjointly accepting the terms of our privacy policy, which may be found at https://mylifyt.com/privacy-policy/ our privacy policy sets out details of however we have a tendency to Usage the non-public info you give to us. We have a tendency to solely use your personal info in accordance with our privacy policy.

We reserve the correct to amend these Terms. Notice of amendments to those Terms shall be announced on our web site.

These Terms shall be ruled by and construed in accordance with English law and therefore the parties conform to go through the exclusive jurisdiction of the Courts of a European nation.

A person World Health Organization isn’t a celebration to any Contract shall not have any rights underneath or in reference to it.

  1. Booking Procedure/ Things to be Consider with the Great Care
  1. Bookings can be made by three means (By chat, by Call and by email) so booking has to made with great care and detailed attention to ensure accuracy.
  2. We will send e-mail confirmations to all of our passengers on provided email, you have to provide the accurate email and reconfirm our booking details.
  3. It is the passenger’s responsibility to ensure that they order the correct type of vehicle in order to carry the numbers of passengers and luggage.
  4. We will not be held liable for any incorrect information provided by customers or client.
  5. Some of the bookings via call may be recorded for training monitoring and verification purposes.
  6. We may, in our absolute discretion, decline to accept any Booking
  1. We have the right to vary Price in the following conditions
  1. We shall be entitled to vary the Price List from time to time.
  2. We shall change the quoted price if it’s quoted wrong by the website or by our staff member with 4 hours prior notice to passengers.

 

  1. Payment can be made by the following methods:
    1. To the driver Cash/Credit/Debit card (Master/Visa).
  • Payment to the driver by card will be 10% additional surcharge. (There is no surcharge paying by cash to driver).
    1. Prepay in advance by Credit/Debit Card online by payment link. There is no surcharge paying in advance by Credit/Debit Card.
    2. PayPal using online web (The surcharge 7% will be applied )
  1. Verification for fraud prevention/ Safety of passengers
  1. To protect our drivers and passengers safety we have implemented a random installation of security cameras in our cars.
  2. Any online credit/debit card bookings will be subject to verification and Passengers may be asked to provide ID with the credit/debit card.
  1. TRANSPORTATION FOR ANIMALS
  1. Passenger must inform us while making booking about any domestic animals in any Passenger Vehicle. All domestic animals must be carried in a suitable locked box or cage, if appropriate and/or be suitably restrained. We reserve the right to cancel a Booking on arrival at the Collection Address if we have not been informed of the Customer’s requirement to carry an animal in the Passenger Vehicle and to charge the Customer the relevant cancellation fee under these Terms. Guide dogs are exempt from this requirement and are permitted to be carried in any Passenger Vehicle
  2. We allow guided dogs in our passenger vehicle if it’s been notified by a passenger while making the booking.
  1. WHEELCHAIR ACCESS CARS
  1. We will provide transportation to passengers whose ability to walk is limited:
    1. If Wheelchair is foldable
    2. Passenger can sit on the normal passenger seat with a seat belt in any of our MPV cars according to the size of a foldable wheelchair.
  2. We do not have any Wheelchair access car.
  1. ADDITIONAL Charges may be applied on the following conditions:
  1. Additional drop-offs and pickups will be charged £1.20 per mile plus £5.00 per diversion;
  2. Booking made online with via address or with additional stop will be verified by our booking staff and price will be rectified if it’s not charged correctly by the website.
  3. If you want to add passengers and luggage’s it can be added with the permission of MyLifyt to the car ordered and the extra cost will be applied in case of vehicle upgraded according to our fleet but not exceeding the numbers per vehicle type ordered.
  4. All pickups from the airports and cruise ports are allowed 30 minutes free waiting time from the landing time/docking time. After this, the further waiting time will be Charged at £0.30 per minute (Minimum £2.50) will be charged. Flight delays are exempt from these charges.
  5. Pickups from home, hotel, offices and other grounds are allowed 20 minutes from the agreed booked time, thereafter £0.30 per minute (minimum £2.50) will be added to overall fare.
  6. If any customer request to follow a route other than our chosen route, additional Charges may be applied by the provider.
  7. Our system chooses a route with minimum mileage and time.
  8. The driver will take the route to a destination by considering the following Facts:
    1. Traffic
    2. Time
    3. Road closures
    4. Diversions according to live traffic and with best of his knowledge
  1. Booking can be cancelled in advance by giving 12 hours’ notice:
  1. A fee of £6.00 will be deducted for any pre-paid transfers with 12-hour notice cancelled.
  2. For cash bookings, there will be no charges applicable for cancellations notified prior to 12 hours of the pickup time.
  3. Any booking made on the basis of paying cash to the driver secured with a credit card or debit card will be charged the full fare in the event of Cancellations notified less than 12 hours.
  4. All pre-paid booking cancellation notified less than 12 hours will not be refunded
  5. If the passenger missed a flight this information must be informed to us immediately so that we will notify the driver not to enter the airport for that pickup. If the journey was pre-paid it will be refunded after deducting £6.00 for bank charges. However, if the passenger wishes to take a later flight we will provide the service at no extra cost.

 

  1. NO SHOW
  1. No show is defined as if the passengers are failed to meet with the driver at agreed pick up point then it’s called as No Show.
  2. If a passenger books a pick up from an airport and fails to meet the driver
  3. In the arrival hall at designated “Meeting point” This means that the driver will wait in the arrival hall up to 1 hour from the pickup time according to flight landing time and if the passenger fails to meet Within this time limit or make contact to inform their status at the airport Will be considered as a no show.
  4. All bookings pre paid by a credit or debit card will not be refunded in the event of a “No show”
  1. REFUNDS

Refunds will be issued on the Following Grounds.

  1. All cancellations are subject to a minimum fee of £6.00
  2. Cancellation notified 12 hours prior to the actual pick up time.
  3. If the passenger missed the flight and informs us in advance either by email, text or via phone and obtains a cancellation number.
  4. No refunds will be issued cancellations notified less than 12 hours or if a passenger books the Private Hire Vehicle for a wrong date, wrong flight number and other misleading information or if the passenger leaves the pickup point without informing Provider for any reason whatsoever.
  5. Once passenger used the Service no refund will be considered in any case.
  1. LIABILITIES
  1. In relation to the Services, our liability shall not exceed £100;
  2. The company accept no liability for the severe traffic delays, Road closures, Extreme and poor weather conditions.
  3. The company accept no liability for unconfirmed transfers without booking Reference Number.
  4. In the case of lost or damaged goods, loss of flights, trains, cruise or any other loss (including where relevant luggage of Customers travelling in Passenger Vehicles), our liability shall not exceed £100 unless the Customer has notified us that the Goods have a value in excess of £100 and we have agreed in writing to be responsible for the repair or replacement of the Goods up to greater value and the Customer shall indemnify us against any Passenger claiming sums in excess of such limits.
  5. The Customer agrees to indemnify and keep us fully indemnified from and against any direct and indirect losses, claims, expenses, damages or liability whatsoever incurred or suffered by us as a result of the negligence, acts or omissions or default under the Contract by the Customer, or its employees, agents or subcontractors or any Passengers.
  6. We shall not be liable to the Customer for any loss of anticipated savings, business revenues, loss of agreements, loss of opportunity or loss of business or profits whether categorized as direct or indirect or any indirect, special or consequential loss (including losses arising from business interruption, wasted management time, loss of goodwill, data and all other such loss whether or not arising in the normal course of business).
  7. We shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any delay in performing any of our obligations under the Contract.
  8. We shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any failure to perform any of our obligations under the Contract if the delay or failure was due to any circumstances or cause beyond our reasonable control.
  9. In relation to Network Bookings, we shall to the extent permitted by law, not be liable in any way whatsoever in respect of any claim regarding the provision of the fulfilment or for any act or omission of any Fulfilment Partner.
  10. We shall, in no event, have any liability in respect of any claim, howsoever arising, that is not notified to us by the Customer, in writing, with sufficient particularity, to identify the nature and the quantum of the claim within fourteen (14) days of the occurrence of the circumstances giving rise to the claim.
  11. The Customer acknowledges that the limitations on our liability as set out are fair and reasonable in the circumstances and have been taken into account and reflected in the level of the Charges.
  12. The provider cannot be held responsible for any liabilities such as missing the flight for sub-contracted transfers.
  13. We do not accept any responsibility for the loss of or damage to any luggage which is transported in a Passenger Vehicle. We accept no liability for any loss or damage caused to a bicycle under any other circumstance. The Customer acknowledges and accepts that any luggage and/or bicycle stored in the Passenger Vehicle may move around during the journey and accordingly the Customer (and any Passengers) should take extra care when opening the luggage compartment of the Passenger Vehicle.
  14. We shall, in no event, have any liability in respect of any claim, howsoever arising, that is not notified to us by the Customer, in writing, with sufficient particularity, to identify the nature and the quantum of the claim within fourteen (14) days of the occurrence of the circumstances giving rise to the claim.
  1. LOST PROPERTY
  1. We shall not be responsible for any property left by Passengers in Vehicle. If the property is found in a Passenger Vehicle it will be stored by us for a period of 25 days and thereafter we shall be entitled to return, sell, destroy or otherwise dispose of such property as we, in its absolute discretion, see fit.
  2. Passenger is responsible to arrange pickup for his lost property, book a courier service or book an alternative service such as private hire to drop the lost property at customer’s house.
  1. PASSENGERS ARE PROHIBITED
  1. To smoke in any Passenger Vehicle (including using Electronic cigarettes).
  2. To play any musical instrument or broadcast recorded music in any Passenger Vehicle except with our written permission.
  3. Passengers shall not consume alcohol in any Passenger Vehicle and we and the Driver reserve the right to decline carriage to any Passenger and/or require a Passenger to alight from a Passenger Vehicle who, in our opinion, is intoxicated.
  4. The transportation of luggage in a Passenger Vehicle shall be permitted at our absolute discretion. Passengers shall remain responsible at all times for their luggage and/or bicycle and shall load and unload their own luggage and/or bicycle. Subject to clause 3.2.7, we may assist the Customer with the loading and unloading of his/her luggage and/or bicycle from the Passenger Vehicle, at our sole discretion.
  1. PASSENGER’S RESPONSIBILITIES
    1. Passengers are required to comply with current customs laws and regulations and we shall not be responsible for any delays caused by any failure to comply with the same.
    2. All Passengers are required to use seatbelts at all times.
    3. We will not allow unaccompanied Minors of less than 11 years of age to travel alone in a Passenger Vehicle. In exceptional circumstances and subject to the parent/guardian’s consent we may allow Minors over the age of 11 to travel unaccompanied. When making a Booking for any unaccompanied Minor the Customer must inform us that an unaccompanied Minor will be travelling. We do not accept any additional responsibility for any Minor who travels unaccompanied in a Passenger Vehicle.
    4. We reserve the right to refuse to transport or cease to transport any Passenger who behaves in a disorderly, inappropriate (including excessive physical contact or display), threatening or abusive manner or who, in our absolute discretion, we consider a nuisance or a danger to our employees, agents, subcontractors or to fellow Passengers and may require such a Passenger to alight from a Passenger Vehicle and the Customer may be charged an MyLifyt Cancellation Fee. We are committed to providing Services in accordance with the Equality Act 2010. We may assist any Passenger who is not capable of boarding and alighting a Passenger Vehicle unaided, at our sole discretion but at the Passenger’s risk.
    5. We may charge reasonable repair or cleaning charges plus £50 representing a loss of earnings for the Driver in the event of spillages in or in the event that any Passenger vomits in or otherwise soils, contaminates or damages a Passenger Vehicle.
    6. The Customer shall be liable for any damage caused by Passengers to any Passenger Vehicle.
    7. Subject to the following provisions except in respect of death or personal injury caused by our negligence, or that of our servants or agents, our liability to the Customer for loss and/or damage caused by the negligence of us and/or our servants or agents, or otherwise which arises out of or in connection with the provision of the Services or their use by the Customer shall be limited as follows:
    8. We shall use reasonable endeavours to provide a Passenger Vehicle which is in good working order and of the type specified by the Customer (and in the event that such a vehicle is not available a reasonable alternative vehicle) within any time for so doing given by us or within a reasonable time.
    9. Provider shall use other sub-contracted licensed companies to provide service on time.
    10. We reserve the right to subcontract or delegate in any manner any or all of our obligations under any Contract to any third party or agent.
  1. SPECIAL FARES

Our prices will be 50% extra from 25th December 00:01 to 26th December 23:59 and 31 December from 00:01 to 1 January 23:59, in any year; And 50% extra on 31st December and 1st January. This is due to limited drivers available for Work during seasonal periods and we accept only “Prepaid Transfer” for these days to secure the booking.

  1. CHILD SEAT, INFANT SEAT, BOOSTER SEAT
  1. Saloon and Estate Cars are not carrying any seat, Customer’s need to book an MPV car for any Seat.
  2. We provide child seats as a respectful service and in any MPV Car 1 Seat is Free of cost and 2nd seat will be charged £5 Extra,
  3. We can provide only 1 Child Seat or 1 Infant Seat and 1 Booster Seat in MPV cars only
  4. Our MPV Cars are not carrying more than 2 Seats in 1 Car.
  5. We can provide two Booster seat at extra Cost of £5 on request.
  6. We can provide 2 Child seat on request in MPV Car and it will be charged £15 Extra.
  7. We make our every effort to ensure child seats are available, we cannot guarantee suitability for your child, or availability for your journey. Usage of child seats is entirely at the passenger’s discretion, and we cannot be held responsible or liable for their usage.
  8. Any Journey Cancelled due to non-availability of the Child seat, Booster Seat or Infant Seat will be applied Cancellation charges under the clause.
  9. If we charged any customer for an extra Child seat and if the driver showed up without seat will be refunded extra money charged into account.
  1. COMPLAINTS CAN BE MADE
  1. Any complaints can be made in writing within 14 days of the event giving rise to the complaint.
  2. Termination of a Contract shall be without prejudice to any rights and/or obligations of us and/or the Customer accruing prior to the date of such termination.
  1. Dark Hours

The price for the dark hours will vary according to the timings of the pickups. Dark Hours will be 00:00 to 07:00

 

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Welcome To Us

We created our taxi to help you to find the most dependable and highest quality taxi services, anytime and anywhere. All our drivers are uniformed and fully licensed.

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MyLifyt